Denver based Aviation Information Services, Inc. (AIS) has been a highly visible presence in the AvComp (Aviation Computing) industry since 1977, demonstrating significant success in the development and marketing of aviation management software for use by an International base of Corporate, Government and Military flight departments. Originally formed as a batch-processing company (where AIS staff processed flight log information and generated management reports for clients on a monthly basis), AIS grew dramatically as developments in computer technology and software evolved, expanding our product line to include a wide range of innovative management tools.
At the onset of the 1980s, AIS pioneered the development of aviation management software for use on personal computers. In 1990, AIS released the industry’s first Windows based Scheduling System, DISPATCH 2001. Then, in 1992 unveiled 2001 XG, Corporate Aviation’s first, and to this day, only integrated Flight Scheduling, Maintenance and Inventory desktop system.
And of note, 2001 XG Maintenance is unique in corporate aviation as the industry’s only maintenance tracking product able to post and retrieve compliance data directly from (and to) Camp Systems, CMP.net and CESCOM concurrently. As a result, mixed fleet operators using 2001 XG Maintenance enjoy a single entry point for compliance, work order and inventory control that covers their entire fleet, and again – if needed, can simultaneously post and retrieve compliance data from CAMP Systems, CMP.net or CESCOM.
Today, AIS’ flagship product, MILLENNIA, is the result of a five year development cycle that leveraged a feature list garnered from AIS’ wide ranging client base and fueled by AIS' commitment to enhance our programs as technological advances are revealed and the aviation industry continues to serve notice of their growing business requirements.
Comparably, AIS now has the benefit of more than twenty-five years experience with Scheduling, Maintenance, Inventory, and Charter Quote software systems that have been deployed in a who's who list of flight departments worldwide. And with our eyes focused on the expanding technical reaches our market presents, we are steadfast in our commitment to champion innovation in our industry.
AIS’ staff has an impressive array of diverse aviation skills spanning management, fiscal and operations planning, maintenance and computer programming support. In addition to their strong aviation backgrounds, our developers have expertise ranging from operating systems-level development to multiple language skills, including the latest in fourth-generation languages (4GLs), object-oriented techniques, client server and internet technologies.
Customer Service / Support
Clients seeking software support contact AIS by e-mail, phone, fax or Internet services. Each AIS employee has an individual e-mail address. A team of highly-trained dedicated software specialists is available to answer support requests. Each client call is added to a database, and assigned a case tracking number, for reference by the support staff and end user. Trend monitoring of the database by the AIS staff allows us to determine ways in which AIS support services can be enhanced for greater productivity. Trends also reveal training issues which deserve greater focus on the part of the end user, often minimizing or negating the issue in future support calls.
Calls for assistance with elements of the software with which a client may be unfamiliar are assigned within AIS to the specialist most qualified to deal with that element.
Clients are encouraged to attend supplementary advanced training courses conducted by AIS. These are offered at no charge to the client, and provide training in the use of the software to levels not usually possible during basic training.
AIS publishes a bi-weekly e-newsletter (The Weekly Word) which contains information of general interest to clients, plus tips and techniques on both new and existing system features.
AIS maintains, in-house, full Internet, e-mail, web site and FTP services as a core piece of our customer support strategy. All AIS employees have individual e-mail addresses, with e-mail reaching them directly, rather than through an independent service provider. This approach simplifies communications between our clients and ourselves, and allows us control of the interface. If the Internet service is disrupted, we know about it immediately, and can rectify the problem.
AIS’ Web page ( www.ais-software.com ) provides vital access to our update and support services. AIS provides two major software releases annually, comprising the latest application library, airport services revisions, revised user manuals, plus documentation describing system enhancements. Interim releases containing system enhancements, new custom work, and other features are installed on the AIS Web site each quarter, and may be downloaded at user discretion.
AIS conducts an annual User Conference at which attendees are updated on the latest system developments, as well as AIS’ plans for the future of its products. These plans are client-driven. Users are encouraged to submit their ideas through committees that have been formed to advise AIS on product enhancements and industry issues. Because of the number of clients, and the diversity of their operations, AIS needs to ensure that MILLENNIA provides the flexibility, features, functionality and ease of use on which our clients rely. User Conference attendance by potential clients is encouraged and welcomed.
AIS develops custom software for its clients. The tools at our disposal ensure that custom software can be created, tested, verified, and fielded in the shortest possible time.
AIS encourages its clients to submit their ideas for major product revisions and enhancements via committees which have been created to guide product development in key program areas. In this way, users can collectively influence the future direction of MILLENNIA without adversely impacting their fellow clients. Furthermore, competing requests from individual clients can be resolved at the user level, leading to a better product and avoiding unnecessary duplication of coding effort. Finally but most importantly, recommendations which receive committee endorsement are incorporated into MILLENNIA at no cost to clients. The contribution made by the committee system in improving MILLENNIA , and in keeping it at the forefront of the aviation computing industry products, cannot be overestimated.
Almost 30 and Counting
AIS’ almost 30 years of success can be attributed to the following factors :
… maintaining a team of innovative professionals..
… exploitation of the latest advances in computer hardware and programming languages.
… the provision of high-quality training to new and existing clients.
… comprehensive and responsive after-sales support
… the ability to work closely with clients to define and develop custom additions to our programs
… our commitment to preserve, and indeed increase, the marketplace advantage which our innovation.
This page was last updated: Monday, June 16, 2008 11:04:00 AM